(+351) 96 466 39 49

Frequently questions

Here are the most frequently asked questions. If you have others do not hesitate to contact us.

Where the driver will wait for me in the Airport?

The driver waits in the arrival hall after luggage pick up and just before the airport's exit doors and he/she will hold a sign with the name specified on the reservation form (Meet & Greet Name). What I have to do if my flight is delayed or cancelled? Please don't worry about that, we monitor the flights constantly and, in case of delays or cancellations, we reschedule your reservation accordingly, to make sure that one of our drivers will meet you.

What happens if I cannot locate the driver?

Just call our phone support line (+351) 96 466 39 49, active 24 hours per day, 7 days per week, and we will help you locating your driver.

For how long time the driver will wait for me, while I pass the immigration & custom gates?

The driver will wait for a maximum of one hour after the aircraft actual arrival time, then he/she may call you on the mobile phone supplied on the booking form. In case the driver cannot speak with you, he/she will leave the agreed meeting location. If case you get stuck for longer time than normal while clearing customs and immigration, collecting the luggage or filling-out a lost baggage file, please call us on the emergency phone number support line (+351) 96 466 39 49, so we can instruct the driver to wait for you.

Where the driver will wait for me in the Hotel?

The driver will announce his arrival and ask for you at the reception or concierge of your hotel.

Will I share the car with unknown people?

NO, Our transfers are always private, we do not organise collective taxis and we do not provide shared Transfers. You will not share your car with any other person different than your travel companions specified on your reservation form and traveling together with you.

Do you provide infant or child safety seats?

Yes, they are available free of charge to most destinations. On the booking form, please specify the children's age, so we can provide the proper seat. In our cars by portuguese law you don’t need the use of child seats or others types of seats. But on request we will provide it. We wish you a good experience!